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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 2	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 3	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 4	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 5	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 6	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q57-Q62):

NEW QUESTION # 57
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A. Establish release management.
B. Establish regular housekeeping tasks and procedures.
C. Define roles and responsibilities as part of a process transformation office.
D. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
E. Integrate clean core practices in the end-to-end value process chain.

Answer: B,D,E

NEW QUESTION # 58
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

A. Create customer records
B. Activate status schema for functional locations
C. Activate registered products in scoping
D. Create an installed base

Answer: C,D

NEW QUESTION # 59
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

A. Text
B. Product
C. Warranty
D. Registered product
E. Maintenance plan

Answer: B,D,E

NEW QUESTION # 60
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

A. Process category
B. Incident category
C. Warranty category
D. Maintenance category
E. Cause category

Answer: A,C,D

NEW QUESTION # 61
Which object can be used within ticket creation to automatically determine the registered product?

A. Product
B. Installation point
C. Customer
D. Warranty

Answer: B

NEW QUESTION # 62
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